Free

Project Scope:

Provide training for the new Aloha (NCR) point of sales system. To be a phased rollout to around 20K cashiers.

Aim:

Provide system introduction and a safe space to learn and practice the new POS system. Ideally making content mobile compliant as the POS system will be touch screen.

Challenges:

The system had been rolled out in other countries and they had used a booking system to allow learners access to a sandpit environment. This had proved about intensive with varying degrees of uptake. Moving away from a sandpit based rollout was appealing but in turn, presented challenges. The learning needed to be memorable with simulations feeling as real as possible.

Solution Summary:

The solution was to use iorad to create highly engaging simulations and quizzes to create an experience that was identical to real-life transactions. The principles of mental signposting were harnessed to create a structure and flow that allow the learner to build their own memories of the screens and create their own mental maps.

What is Mental Signposting?

If you’d like to learn more about mental signposting and how you can start to use it in a variety of situations check out the blog post: What is mental signposting and how can we use it to teach.

What is iorad?

iorad brings you one of the worlds fastest screen recorders, simulation builders and point of need support solutions available today! You can build simulations quickly and publish them to your learners almost instantly. You’ll see in this course it can also be used to structure and deploy training that empowers the learner to build their own mental maps, rapidly accelerating learning and transfer of knowledge.

Project Scope:

Restaurants have to conform to high standards and they are regularly checked using R.O.C.C. (Restaurant Operations and Conditions Checks). We were challenged to upcycle video content into a gamified experience. Video segments were originally used in a trade stand format at the restaurant manager conference and were put together to have a gamified feel.

Aim:

Create a gamified experience to help train Restaurant Operations and Compliance Checks, the process used to maintain and assess restaurants. Find a way to re-use a series of video segments to make an online solution similar to the one used at the annual conference.

Challenges:

There was no scope or budget to have the videos re-edited or to get access to the original recordings. The original live format of the game was driven by manual human input and had no automation.

Solution Summary:

The solution was to segment the video clips and add some scoring functionality to each section. This scoring then rolls up at the end to provide an overall score, which is presented back with a Red, Amber, Green status in the same way as a ROCC assessment would have been.

The incredible video footage was put together by our friends at Seal Films, you can see more of the work we’ve done together within the XX and YY courses.